A post about working with clients on the phone. Very much a group effort to share resources in a difficult time.
Ring Ring: telephone work at the end of the world
Category: Guest writers
It Started Out With a Tweet, How Did it End Up Like This?
The round-up of a Twitter conversation about what helps LITs to thrive. Ten people mixing ideas and sharing stories about what works well.
Resilience: it’s time to change the conversation
James Spiers tackles how resilience is abused in the NHS. 'There is little opportunity for either services or staff to be “happy again after something difficult or bad has happened”. For the majority of LITs, the “difficult or bad” thing is consistently happening.'
Stress, Sex and Side-effects: Why I routinely talk to men about their penis
James Spiers writes about the vital importance of frank conversations about sexual health in Low Intensity work.
